Recent research has shown that Australia’s top executives are falling short when it comes to the intercultural skills required when working with Asian markets. As a leader in intercultural training, ICC has worked with some of Australia’s biggest companies, delivering thousands of coaching sessions, workshops and briefings aimed at developing intercultural competency. Read More
Are you working from home? Have you found working virtually to be a challenge? The Intercultural team has put together some tips to make life a bit easier for you right now.
International assignments are on hold, business trips have been suspended and overseas travel is no longer possible. Despite these travel restrictions, one thing hasn’t changed: working across cultures. So if we can’t get on a plane and meet face-to-face, how do we have meaningful interactions with colleagues and partners overseas? How do we build trust and foster relationships without meeting in person?
Last week the ABC’s Hack published an article on the phenomenon known as reverse culture shock and its relationship to the lifting of COVID-19 restrictions. Working in intercultural training, we spend a fair amount of time discussing reverse culture shock in the context of expats returning home after an international assignment. Read More

A very British queue. Source: The Independent
Have you ever stopped to think about when and how you learnt to queue? Being raised in Australia, it would seem obvious to stand behind the person being served to wait for your turn. If you did this in Cuba, for example, your turn might never come. Read More
Did you know that our culture impacts on our brain? There are a number of studies that demonstrate how the activity in our brains can change from culture to culture. Functional magnetic resonance imaging (fMRI) is increasingly being used to study the impact of culture on our brain’s functioning and there are some interesting results surfacing in the field of cultural psychology. Read More
We live and work in an increasingly interconnected world. This means that it is more important than ever to understand how culture impacts the work that we do and the way we relate to others. The Culture Map offers a practical model for “decoding how people think, lead, and get things done across cultures”. Read More
Have you ever considered how you may be perceived by other cultures?
If you’re an Australian working with a typically less direct culture such as Japan, United Kingdom, India or Indonesia, you may find yourself wondering why people won’t tell you exactly what they think. Read More
Cultural intelligence, or CQ, is a real asset to anyone working in today’s complex and dynamic business world. Developing CQ allows you to bridge differences and close knowledge gaps, enabling you to take advantage of the wide range of skills, knowledge and resources made available by an intercultural workforce. Read More
We’ve all heard about EQ. But what about CQ? According to the University of Phoenix Research Institute, by 2020 cultural intelligence (or cultural quotient, CQ) will be one of the most highly sought after skills. Read More